Terms and conditions

Terms and conditions

 1. Contract conclusion
When the customer places an order with the AutoMuseum Shop, this constitutes an offer to enter contract. The AutoMuseum Shop agrees to notify the customer immediately, by electronic means, of the receipt of his order (order confirmation). Contract conclusion shall only transpire, however, upon delivery of the ordered goods and thus through acceptance of the offer.

2. Delivery
Orders may be placed and deliveries made both domestically within Germany and internationally within or without Europe. In the event of unavailability of the ordered goods, the AutoMuseum Shop shall report such to the customer immediately. Such unavailability shall not prompt the substitute delivery of a similar item or an item of equal value. Target dates and any stated delivery periods are non-binding. Disruptions to operations at the AutoMuseum Shop or at its suppliers, which disruptions are not the fault of the AutoMuseum Shop or its supplier, will extend the delivery time accordingly.

3. Right of revocation
Insofar as the purchase contract is concluded solely via long-distance communication methods (in particular by letter, telephone, email or fax) without the simultaneous physical presence of a representative of Volkswagen AG and the purchaser is a consumer within the meaning of § 13 of the German Civil Code (BGB), the purchaser is entitled to a right of revocation. The following provides the customer with information on the right of revocation:

Information on revocation

Right of revocation
You have the right to revoke this contract within 14 days, without giving reasons. The revocation period lasts 14 days from the day on which you or a third party appointed by you, who is not the carrier has/have taken ownership of the contract goods.

In order to exercise your right of revocation, you must inform us


of your decision to revoke this contract by way of an unambiguous declaration (e.g. with a postal letter, fax or email). You may use the attached revocation form template for this purpose, but this is not compulsory.

To observe the revocation period, it is sufficient that you send the notification regarding the exercising of the right of revocation before the end of the revocation period.

Consequences of revocation
If you revoke this contract, we undertake to repay to you all payments that we have received from you, including delivery costs (with the exception of additional costs arising from your selection of an alternative form of delivery to the most economical standard delivery, offered by us), without delay and at the latest within 14 days of the day on which we receive the notification of your revocation of this contract. We shall use the same method of payment for the repayment as you used for the original transaction, unless otherwise expressly agreed with you; you will not be charged a fee due to the repayment under any circumstances.

We have the right to refuse repayment until the contract goods have been returned to us or until you have provided evidence that you have sent back the contract goods, whichever occurs sooner. You must send back or return the contract goods to us without delay and within 14 days of the day on which you inform us of the revocation of this contract at the very latest. The deadline shall be deemed to have been met if you send the contract goods before the period of 14 days has passed. You bear the immediate costs for the return of the contract goods.

You must only compensate for any loss of value to the contract goods if this loss of value is attributable to handling of the contract goods that was not necessary for assessment of the condition, characteristics and functionality thereof.

Exemption from the right of revocation
The right of revocation does not exist - for contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or stipulation by the consumer is significant, or goods that are clearly tailored to the personal requirements of the consumer.

4. Prices

The prices stated at the AutoMuseum Shop shall constitute the valid prices. Prices include statutory value-added tax, which tax shall be separately specified on the invoice.

5. Shipping costs

Shipping costs shall be independent of the order value and shall be charged per order.

In Germany: EUR 7.00
In Europe: EUR 18,00
Outside of Europe: Regarding actually price list of DHL for each country.

For orders valued at EUR 150.00 or more, charges will only be made for shipping costs outside of Germany.

6. Costs for the return
Delivery of Goods
If the item supplied corresponds with that ordered and if the order value of the item supplied does not exceed EUR 40.00, the customer shall assume the costs for its return delivery. The return will otherwise be free of postage charge. The AutoMuseum Shop shall assume the costs for return deliveries of defective goods.

7. Payment terms
Goods will be paid for by credit card or by payment in advance by bank transfer of the end sum to the bank account of the AutoMuseum Shop. Should the appropriate amount not have been received by the AutoMuseum Shop within 3 weeks following order placement, the order shall not be accepted.

Bank account details:
Commerzbank Wolfsburg
IBAN: DE 8326 9410 5307 0737 3700
VAT no. DE-115 235 770

8. Permissible use
Shop users must observe, most notably, copyrights, name and brand rights, and the protective rights of third parties. The images and brands presented at the Shop are subject to protection. The customer agrees to refrain from any form of improper use of the Shop.

9. Risk transfer
Risk shall be transferred to the customer at the time of transfer of the goods to the Customer. If the customer is not a consumer, risk shall be transferred to the individual assigned for their transportation at the time of the handover of the goods.

10. Title retention
The delivered goods shall remain the property of the AutoMuseum Shop until such time as the purchase price is paid in full.

11. Warranty
The AutoMuseum Shop shall provide no guarantee for undisrupted access to and for the up-to-dateness of the internet site.If items should exhibit material or manufacturer defects, including damage caused during transportation, please submit a written complaint to the following address immediately, i.e. within 2 (two) weeks of the discovery:

Stiftung AutoMuseum Volkswagen
Ms Susanne Wiersch
Dieselstrasse 35
38446 Wolfsburg
Phone +49-5361-30859838
Fax +49-5361-974798
Email:  extern.susanne.wiersch@volkswagen.de

Claims may also be submitted by email or fax. All defects which occur during the warranty period come under the buyer’s statutory rights regarding product defects. The warranty period is 24 months for consumers and 12 months for commercial entities.

12. Liability
In the case of damage which is the result of the defectiveness of a delivered item, the AutoMuseum Shop shall assume liability, including for its vicarious agents, for incidents of wilful intent and gross negligence only. In cases of culpable violation of essential obligations of contract, compensation for damage shall be limited to an amount attributable to contractually typical, foreseeable damage. These liability limitations shall apply neither with respect to the guaranteed state and character of the delivered item nor in the event that the AutoMuseum Shop should have fraudulently concealed a defect. They shall furthermore not apply in cases of damage to life, bodily harm or damage to health. The regulations set out in the product liability law shall remain unaffected by these provisions.

13. Links to third-party sites
The Museum Shop website contains links to other websites operated by third parties. The Museum Shop does not adopt third-party sites accessible via such links as its own and bears no responsibility for the content of such sites.

14. Data storage Commensurate with Section 28 of Germany’s Federal Data Protection Law, we herewith advise that the data required for business processing is stored and processed using a data-processing system in accordance with Section 33 of the Federal Data Protection Law. Personal data will be treated confidentially and will not be disclosed to third parties unless such should become necessary for the purposes of payment collection.

15. Applicable law
These General Terms and Conditions of Business are subject to German law. The UN Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

16. Place of jurisdiction
The exclusive place of jurisdiction for all disputes arising out of or in connection with the Museum Shop shall be the courts with jurisdiction over the place of residence of the Stiftung AutoMuseum Volkswagen foundation.

17. Final provisions

The Volkswagen AG General Terms and Conditions of Use shall additionally apply. If provisions of these General Terms and Conditions of Business should be invalid or not incorporated into the contract, the remainder of the contract shall nonetheless remain valid. Invalid or missing provisions shall be replaced by statutory provisions.

(Status: 01.09.2019)